• WE DO NOT ACCEPT REFUNDS, RETURNS, OR EXCHANGES ON ITEMS THAT HAVE BEEN WORN, USED, DAMAGED, OR STAINED. 
• JEWELRY, HOUSEWARE, AND SALE ITEMS ARE ALSO FINAL SALE AND ARE NOT ELIGIBLE FOR REFUND, RETURN, OR EXCHANGES.
• WE ARE NOT RESPONSIBLE FOR ANY LOST, MISSING, STOLEN OR DAMAGED PACKAGES ONCE SCANNED BY USPS AFTER LEAVING OUR FULFILLMENT CENTER.

*Any transactions made from our Pago Pago, Apia, and New Zealand Store can only be handled directly by those specific locations; this includes returns, store credits, & exchanges. We do not accept any returns/exchanges of any sort from those locations.

For online purchases we do not do exchanges. We offer returns/refunds only on items returned within 10 days, in resalable condition (not worn, washed, altered, perfumed, etc.). with product hang tags still attached.

Shipping cost for returns are the buyer's responsibility.

All “sale” items are a final sale and are not eligible for a refund. To process your return/refund you have two options:

Returning items by mail: 

1. Visit our returns center
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you will get a confirmation email with shipping guidelines

1. Visit our returns center
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you have 48 hours from the date of approval to bring in your item to return/refund at any of our Hawaii locations (Pearlridge, Ala Moana, & Maui). 
5. Upon bringing in your return you must present your online packing slip with your RMA # (written or printed) to the sales associate.

• Gift cards may not be redeemed for cash or refunds.  
• All returned items purchased using gift cards will be refunded as merchandise credit.