• To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.
• The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
• We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

• All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. 
• After your payment is authorized and verified, Standard orders can still take 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

• You will receive an email with your tracking information once your order has shipped.
• Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
• Express shipping is only available Monday-Thursday. Any Express orders placed Friday-Sunday will be shipped out on Monday.
•  For U.S. Domestic & International orders, we will use USPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

• Shipping fees are non-refundable.
• Your final shipping cost is displayed at the point of checkout.
• If you refuse any shipments from tanoa.shop, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
• We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

• If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
•  We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
• Tanoa Hawaii does not hold or accept responsibility for packages that have been reported as delivered by the carrier. You will be responsible to contact carrier.We do not issue refunds or credits for packages that the carrier confirms as being delivered.

• If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

While we will make every effort to accommodate your shipping and billing preferences, Tanoa Hawaii reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Tanoa Hawaii reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

 Similarly, Tanoa Hawaii reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted 

• WE DO NOT ACCEPT REFUNDS, RETURNS, OR EXCHANGES ON ITEMS THAT HAVE BEEN WORN, USED, DAMAGED, OR STAINED. 
• JEWELRY, HOUSEWARE, AND SALE ITEMS ARE ALSO FINAL SALE AND ARE NOT ELIGIBLE FOR REFUND, RETURN, OR EXCHANGES.
• WE ARE NOT RESPONSIBLE FOR ANY LOST, MISSING, STOLEN OR DAMAGED PACKAGES ONCE SCANNED BY USPS AFTER LEAVING OUR FULFILLMENT CENTER.

*Any transactions made from our Pago Pago, Apia, and New Zealand Store can only be handled directly by those specific locations; this includes returns, store credits, & exchanges. We do not accept any returns/exchanges of any sort from those locations.

For online purchases we do not do exchanges. We offer returns/refunds only on items returned within 10 days, in resalable condition (not worn, washed, altered, perfumed, etc.). with product hang tags still attached.

Shipping cost for returns are the buyer's responsibility.

All “sale” items are a final sale and are not eligible for a refund. To process your return/refund you have two options:

Returning items by mail: 

1. Visit our returns center
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you will get a confirmation email with shipping guidelines

1. Visit our returns center
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you have 48 hours from the date of approval to bring in your item to return/refund at any of our Hawaii locations (Pearlridge, Ala Moana, & Maui). 
5. Upon bringing in your return you must present your online packing slip with your RMA # (written or printed) to the sales associate.

• Gift cards may not be redeemed for cash or refunds.  
• All returned items purchased using gift cards will be refunded as merchandise credit.