Return Policy


FA’AFETAI & MAHALO FOR SUPPORTING OUR BUSINESS!

If you're not super satisfied with the items you ordered, we are happy to help you! In-store returns to Honolulu or Pearlridge store within 21 days of the invoice date with original tags attached. Must first get return claim approved online first.

 

WE DO NOT ACCEPT RETURNS ON ITEMS THAT HAVE BEEN WORN, USED, DAMAGED, OR STAINED. JEWELRY, HOUSEWARE, AND SALE ITEMS ARE FINAL SALE.

 

For online returns and exchanges, shipping costs are the buyer's responsibility, unless the return or exchange is a result of an error (you received an incorrect or defective item). If you need further assistance you can contact customer service at customerservice@tanoa.shop or (808) 762-7966

 

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Regular price merchandise
  • Within 21 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted/Sale items

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.