Return Policy

Return & Exchange Policy 

 WE DO NOT ACCEPT REFUNDS, RETURNS, OR EXCHANGES ON ITEMS THAT HAVE BEEN WORN, USED, DAMAGED, OR STAINED. 

JEWELRY, HOUSEWARE, AND SALE ITEMS ARE ALSO FINAL SALE AND ARE NOT ELIGIBLE FOR REFUND, RETURN, OR EXCHANGES.

 

Online Returns: 

If you're not satisfied with the items you ordered, we are happy to help you! 

 For online purchases we do not do exchanges. We offer returns/refunds only on items returned in resalable condition with product hang tags still attached within 10 days of receiving your package.. Products considered “resalable'' have been unworn, unwashed, unaltered, unperfumed, etc.

If you receive a damaged, defective, or incorrect item, we are more than happy to issue you a full refund on those items. You will need to contact us at customerservice@tanoa.shop within 7 days of delivery so  we can help resolve the faulty order. Refunds will be issued back to the original payment method used at checkout. We encourage all our customers to double-check order details before checkout. 

All “sale” items are a final sale and are not eligible for a refund. To process your return/refund you have the option of returning online items by mail or returning items at any of our Hawaii locations.

Returning items by mail: 

  1. Visit our returns center
  2. Enter your order number and email address to start
  3. Follow the instructions and select the items you want to return
  4. Once your request is approved, you will get a confirmation email with shipping guidelines

 

Returning items in-store:

  1. Visit our returns center
  2. Enter your order number and email address to start
  3. Follow the instructions and select the items you want to return
  4. Once your request is approved, you have 48 hours from the date of approval to bring in your item to return/refund at any of our Hawaii locations (Pearlridge, Ala Moana, & Maui). 
  5. Upon bringing in your return you must present your online packing slip that was provided with your online purchase and the email of approval to the sales associate.

 

Returns/refunds, shipping costs are the buyer's responsibility, unless the return or exchange is a result of an error (you received an incorrect or defective item). If you need further assistance you can contact customer service at customerservice@tanoa.shop.

 

 General In-store Exchange & Return Policy as of January 2023

Purchases made within 21 days are eligible for exchange or merchandise credit only if:

  • accompanied by original or gift receipt
  • not washed, worn or damaged
  • original tags attached
  • Items that are eligible will be exchanged based on the current selling price.

 

Refunds in the form of original payment are eligible if:

  • within 10 days from date of purchase 
  • accompanied by original receipt
  • not washed, worn or damaged
  • original tags attached
  • Items that are eligible will be refunded at the current selling price.
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The following items are FINAL SALE:

  • clearance items
  • accessories (jewelry, ties, hats)
  • houseware
  • bags

 

Gift cards may not be redeemed for cash or refunds.  

All returned items purchased using gift cards will be refunded as merchandise credit.

*Any transactions made from our Pago Pago, Apia, and New Zealand Store can only be handled directly by those specific locations; this includes returns, store credits, & exchanges. We do not accept any returns/exchanges of any sort from those locations.